January 02, 2009

FAQ

DELIVERY

You will receive a boxed notecard. In that you will receive a link to your purchased file and your personal download password. Copy the link into your browser, enter the password hit download and enjoy! 

If you have trouble finding the "download button" click here

Megaupload has recently changed its appearance, it is now much simpler to download. 

NOTE

The files are zipped be sure to unzip them to your hard drive (not in any graphics application folder) before trying to open them in your graphics application.


SYSTEM REQUIREMENTS

The files are standard Photoshop CS .psd files. Make sure you have a standard graphics application that supports this format, for example PS, Gimp, Corel Draw etc.
Following applications have issues reading the psd files: Photoshop Elements, Paint Shop Pro. So double check your file support before purchasing. Or check out the free Demos to see if it works. 

There is a trick to opening PS PSD files, as well as PS brushes in PSP. Read the FAQs below to see how.


GENERAL 

When opening the file you will see the main CMFF Template. The alpha templates and/or textures are in separate layer folders/groups, be sure to click visibility. To learn more click HERE



FAQ

Download

Q: The link doesnt allow me to download or is dead
A: Megaupload sometimes can't handle strong traffic. Please try again after clearing your cache. If all fails contact Niah Larsson In-World and provide your email address, she will provide an alternative download link.

Q: There is only one file or no files in the folder after unzipping.
A: Yep that happens, but it doesn't mean the zip file was empty. It probably was damaged during downloading and/or the unpacking process. Please download and try again.

Q: I don't have the software to unzip the file, can I get the original files
A: No, but you should get one of the many free unzippers out there. The files are simply too big to distribute them via email or leaving them uncompressed.

System Requirements

Q: The psd file doesnt open, or it says invalid file format. 
A: Try opening them in PS instead of double clicking the file, that often solves the issue.

Q: The psd file still doesnt open, or it says invalid file format. 
A: Check if your application supports Photoshop CS .psd files. In case it doesnt you can edit and read the files with the free graphic application "Gimp". 

Q: I use PSP and the files definitely will not open.
A: There is a trick to that....save the PSD file with Gimp under a different name, you should now be able to open them in PSP.

If you have missed checking your application before hand and all fails, I cannot refund you but sometimes can provide simple .tga files In-World which you can download and import to any graphics application. Note: the shadows & highlights will not be visible.

Q: I purchased the brushes and I can't open them if I double click them.
A: Import them using the brushes window. Go to PS and open the brushes window. Click on the little drop down menu arrow in the upper right corner, choose "load brushes", select the .abr file from your hard drive.

Q: How do I know if I can use the brushes with Gimp or PSP
A: Try the free demo brush

Working with the files

Q: I can only see the CMFF Template but not the Alpha templates
A: The Alphas are on separate layers in the "Alpha" folder/group. Klick HERE to learn more

Q: I saved the TGAs to my hard drive but the file doesn't have a clear background and/or vivid edges.
A: That happens when when the files are rendered as TGAs on your HD. Double click the background icon in the layers window to unlock it. Got to the channels tab and ctrl+click the channel icon to select it, press ctrl+c to copy. Now go to the file where you want the TGA and press ctrl+v to paste it to a new layer.
Or unlock the layer and select the alpha channels as described above, inverse selection (ctrl+shift+i), go to "edit" - "clear". you now have a clear background and can simply drag the layer.

Q: When I save my TGA I have a stupid white halo around it.
A: Create a new layer and put it behind your texture layer. Fill it with the same color as your texture or black. 




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